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Read: How to improve employee accountability in your business

Plumber Installing a Basin tap

Running a plumbing business can be hard, especially when you have to micro-manage your team. When you hire new team members for your plumbing business, you will always have a certain set of expectations for them.

These expectations include being punctual, productive and quality-minded members of your company, adding real value and upholding your team’s mission and values.

Amanda Clark says that you can’t hand-hold your employees or micro-manage them every step of the way.

She writes in Plumber Magazine that you have to trust your employees to perform at a high level and to meet certain expectations…which is ultimately a matter of accountability.

“Each employee needs to have a clear sense of the standard to which you’re holding them, and they need to be prepared to meet that standard even when you’re not looking their way,” she states further. 

So, here are some simple yet effective suggestions you can take to build accountability into your team dynamic:

1.Set expectations sooner rather than later

It’s unfair to hold your employees accountable to a standard you haven’t clearly articulated to them. Make sure you’re very clear about the kind of professionalism you expect from your employees, ideally outlining your expectations in an employee handbook or similar document. Begin this early; start clarifying your standards during the onboarding process.

2. Remember to give feedback early and often 

One of the biggest mistakes you can make is reserving all your feedback for annual employee reviews. Instead, take the time to offer both praise and constructive criticism whenever you have the chance. Don’t wait until your employees mess up a dozen times before you tell them; bring it to their attention the first time there’s a problem and set them on a path for course correction.

3. Provide some autonomy

Simply put, accountability doesn’t exist apart from real freedom and responsibility. You need to show your employees that you trust them to carry out their tasks without being micromanaged. Once employees are on-boarded and start to get the swing of things, delegate some responsibilities to them, being sure to outline your expectations for the results. Also, clarify how you wish employees to report outcomes to you.

4. Be clear about consequences

There are probably some types of behavior you just won’t tolerate and need to penalize. That’s perfectly appropriate, but it’s vital to be clear about what the punishable offenses are. Again, this is something you might wish to put in writing, such as in an employee handbook.

5. Be mission-minded

Your employees may have different roles and unique day-to-day duties, but you should ultimately have everyone united behind a common purpose. Make sure you have a clear sense of mission, or a list of goals, for your business and that everyone knows how their role contributes to the big picture.

6. Have an open door

Holding your people accountable does not mean leaving them to fend for themselves; make it clear to employees that they can come to you with questions or concerns. Having an open-door policy is vital for creating a culture of accountability.

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