ASSESSMENT RULES

Arrival:

1. Arrive at the venue on the correct day and time
2. Arrive at least ½ hour before the commencement of the assessment
3. Announce yourself to the examiner/ invigilator
4. Informing the examiner if you are unclear on any policy and or procedures, before the commencement of the assessment
5. Check all details on the assessment register are correct
6. Sign the assessment register

Late arrivals:

The following will apply for late arrivals:

1. All paperwork will be completed first
2. If a candidate arrives within 1/2 hour of the commencement time of the assessment the candidate Will be allowed to enter assessment venue, but no extra time will be permitted
3. If learner arrives 1/2 hour after the commencement of the assessment he/she will not be permitted to enter the assessment venue and the cancellation policy shall apply

Identification:

1. Proof of identity is required before commencement of the assessment
2. No identification – No assessment

Belongings:

1. Unless otherwise instructed no textbooks or other written materials will be allowed into the assessment venue
2. All belongings will be placed in a designated area in the assessment venue and the learners will not have access to their belongings for the duration of the assessment
3. No phones or electronic devices will be allowed in the assessment venue.

Suspicious behaviour:

1. If the examiner/ invigilator has any reason to believe that the candidate is involved in any sort of illegal/suspicious behaviour, the examiner/ invigilator will make the candidate aware of their suspicions and make a note of the behaviour – this will then be taken up with the moderator.

Refreshments:

1. The learner is responsible for his/her own refreshments.

Drugs, alcohol, weapons and abusive behaviour:

1. Under NO circumstances will a candidate be permitted to be assessed if he/she is in any way intoxicated or under the influence of any drugs. If a candidate is found to be under the influence of alcohol or drugs the candidate will be asked to leave immediately and the cancellation policy will apply.
2. No weapons will be allowed in the assessment centre. If a candidate is found to be possession of a weapon the candidate will be asked to leave immediately and the cancellation policy will apply.
3. Under NO circumstances will any abusive nature, physically or verbally by the candidate be tolerated. If a candidate is found to be abusive the candidate will be asked to leave immediately and the cancellation policy will apply.

Questions or discussions:

1. The examiner/invigilator is not at liberty discuss any of the assessment questions with the candidate but may assist if there is vagueness with regards to a question.
2. There will be complete silence in the assessment venue in the case of a theory assessment.
3. The examiner is not at liberty to assist the learner with any installation information in any way.

Practical Assessment Rules

1. The length of the practical assessment will vary depending on the designation practical assessment being undertaken.
2. Learner will be assigned their own cordoned off work area.
3. No learner may enter another learner’s work area – if he/she does, he/she will be warned by the examiner and repeated offence my result in the candidate being asked to leave immediately and the cancellation policy will apply.
4. The relevant SANS standards documents will be permitted during the installation.
5. The examiner will constantly assess the installation and take photographic evidence of all the faults during the installation.
6. This will ensure that if at any time the installation needs to be moderated, photographic evidence will be provided.
7. A minimum of 10% of all assessments will be moderated by the moderator
8. A minimum of 5 % of all assessments will be moderated by the moderating assessor.
9. Candidates are to bring their own tools for the respective to the assessment and no sharing of tools will be permitted.
10. On completion of his/her practical assessment the learner will advise the examiner, the examiner will then do the final test inspection.
11. All practical assessment(s) must be completed within the allotted time allow and under no circumstances will more time.
    be allowed to complete the practical assessments.
12. If the allocated time has been exceed and the examiner has call time all tools will be placed down immediately.
13. Learners will be asked to leave the assessment venue once the examiner has done the final test inspection.
14. No learner will be permitted back into the assessment venue once he/she has left.

Appeals procedure:

• Purpose: The of the appeals procedure is to describe the procedure that will be followed if and when a dispute arises with regards to an assessment that has taken place.
• Scope: The scope of this procedure will cover the appeals on the assessment, the moderation that follows and the panel that will provide a resolution on the outcome.
• Possible reasons for an appeal:

• Disturbances and interference during assessment
• Bribery and corruption
• Unfair treatment by the invigilator / assessor
• Unfair decisions made with regards to the result
• Administrative delays
• Possible outcomes for an appeal:

• Assessment outcome overturned – assessments fee will be reimbursed
• Re-assessment of candidate assessment
• Outcome remains the same
• Order of corrective measures at the assessment centre
• Order of corrective measure at the administrative centre

Procedure:

1. Where the candidate disagrees with the result of the assessment, he/she must contact the assessor within 3 working days after receipt of assessment results. Note: any costs incurred by the candidate to have an appointment with the assessor, will be for the candidates account
2. The candidate has the right to sit with the assessor to discuss the dispute and it is encouraged that this be carried out before the appeal process is to continue.
3. If the candidate wishes to continue with the appeals process he/she must completed the section 1 of the Appeals form and submit it to the assessor within 5 working days of the receipt of assessment results.
4. The assessor will consider the candidate’s explanation and give a written response (complete section 2 of appeal form) to the candidate within 5 working days.
5. If the candidate agrees to the outcome then the process will not proceed any further.
6. If the candidate disagrees with the outcome of the assessor’s response the candidate must do so in writing within 3 days of receiving written response from the assessor. This written disagreement needs to be address to assessor.
7. The assessor will forward all the completed paperwork and the respective Appeals form onto the assigned Moderator within 3 working days.
8. The moderator will reconsider the assessor’s decision and will evaluate on the following criteria:
   1. the candidates evidence
   2. the opinion of the candidate
   3. the assessors rationale for the decision
   4. the opinion of an external assessor
9. The moderator will consider the candidate’s and assessor’s explanation and give a written response (complete section 3 of appeal form) to the assessor within 5 working days. The assessor will forward the outcome to the candidate within 2 working days.
10. If the candidate agrees to the outcome then the process will not proceed any further.
11. If the candidate disagrees with the outcome of the moderator’s response the candidate must do so in writing within 3 days of receiving written response from the assessor. This written disagreement needs to be address to moderator.
12. An administration fee may be levied on the candidate on this point going forward.
13. The moderator will hand all completed information over to the moderating assessor. The moderating assessor will then have 10 working days to convene a panel. The moderating assessor will give the candidate all the details of when and where the panel will be convening. Note: any costs incurred by the candidate when attending the panel will be for the candidates account
14. The panel will consist of:
    1. The assessor
    2. The moderator
    3. An independent assessor
    4. The moderating assessor
15. The candidate will have the right to sit in on the evaluation of the panel and will have the opportunity to add input.
16. The panel will evaluate the situation and complete a written evaluation of the outcome which will be sent through to the candidate within 5 working days.
17. The decision of the panel is final and no further correspondence will be entered into.