STEP 1: PROCUREMENT
Only current registered Licensed Plumbers are able to purchase uniquely numbered CoC’s via the following methods:
- » Over the counter from PIRB’s offices
- » Online
- » From participating re-sellers/merchants
Licensed Plumbers are limited to the number of CoC’s they may be allocated at any one time. Licensed Plumbers must log all issued CoC’s electronically back into the PIRB audit/data management system before further CoC’s are allocated.
STEP 2: ISSUING A COC
- A fully completed CoC must be issued to the consumer for all plumbing works where the Licensed Plumber adequately supervised the respective work, and where the total value of the work, including materials, labour and VAT, is more than the prescribed value – as defined by the PIRB (material costs must be included regardless of whether the materials were supplied by another person).
- A CoC must be issued to a consumer when any work that required the installation, replacement and/or repair of any electrical/solar hot water cylinder valves or components, regardless of the cost.
- A completed CoC must be provided to the consumer within 5 DAYS upon completion of work and the details of the CoC must be logged with the PIRB electronically within the same period.
STEP 3: LOGGING COC
- Licensed Plumbers have to log the relevant CoC issued to them into the PIRB’s plumbing audit/data management system within 5 DAYS upon completion of the plumbing work.
- Details required when logging the CoC: Date of work completed; Client names; address and postal code where the work was undertaken; Contact number; PIRB installation code; Description of the work undertaken and any non-compliance.
- Licensed Plumbers are limited to the number of CoC’s they may be allocated at any one time. Licensed Plumbers must log all issued CoC’s electronically back into the PIRB audit/data management system before being allocated further CoC’s.
AUDITING OF A PLUMBING CERTIFICATE OF COMPLIANCE (COC)
STEP 1: AUDIT SELECTION
- The auditing process within the plumbing industry is undertaken by an outsourced third party. The Institute of Plumbing South Africa (IOPSA) ultimately oversees this process.
STEP 2: AUDIT SITE VISIT
- When a CoC has been selected for audit, the Licensed Plumber will be contacted by an IOPSA Auditor.
- The auditor will request the Licensed Plumber to make the necessary arrangements with the client.
- The Licensed Plumber will be requested to attend the audit, however, it is not compulsory for them to do so.
STEP 3: AUDIT
- The audit will be conducted by trained auditors authorized by the PIRB to perform the audit function on their behalf.
- The auditor will audit the respective certified plumbing work against the respective plumbing regulations, laws, national standards and local bylaws.
An audit outcome will either be a Pass or Fail.
AUDIT FAILURE OUTCOME
- If the audited work is not compliant, the Licensed Plumber will be advised of the work requiring attention in the form of a written Rectification Notice.
- Licensed Plumbers are required to rectify the work in specified time (usually 5 days) and report the corrected action back to the auditor. Once the Rectification Notice is addressed, the audit can be passed.
- Failure to respond, act or co-operate will result in disciplinary procedures which could lead to suspension, re-training, or imposed fines.
AUDIT PASS OUTCOME
- No further action is required.
DISAGREEMENT WITH AN AUDIT
- If the Licensed Plumber feels that the Rectification Notice is incorrect; or they disagree with an auditor; and/or feel they are being unfairly treated;objections may be submitted in writing (on the relevant PIRB form) to the PIRB Inspection Review Committee. The PIRB review process will then be applied and followed.